FORNUTRA recommends: complaint registration, batch lock, inventory isolation, retained-sample retesting, raw-material and production record investigation, root-cause analysis, CAPA, risk assessment, responsibility determination, and written response. If a market recall is needed, both parties execute it together based on the contract, traceability data, and target-market requirements, with clear communication duties to importers, platforms, and consumers.

FORNUTRA grounds this in digital traceability, PDCA, and a 6-to-1 team, so digital traceability, full-chain quality, and cross-department teams allow issues to be handled systematically, across our Three Advanced Supplement Manufacturing Bases.

For you, this means shorter investigation time and lower risk of escalation and brand-reputation damage. Explore our Turnkey CDMO Solution or visit About FORNUTRA for a quality agreement.